FAQ Page

/FAQ Page
FAQ Page2018-10-03T16:42:23+00:00
Can I change my order once it has been placed?2018-10-03T16:40:26+00:00

In most cases, we can change your order as long as it has not been shipped. If the order has already shipped, we are not able to make changes. In the event you need to change your order, please email customerservice@datalabel.com or call us at 800-947-8000.

How long will it take to get my order?2019-05-22T17:10:05+00:00

Generally, stock label orders ship same day, unless the item is on backorder, in which it should ship within 5 to 10 business days. If you have questions about lead times, please email us at customerservice@datalabel.com or call us at 800-947-8000.

How do I track my order?2018-10-03T16:39:07+00:00

Once an order has shipped, it will be updated with tracking information under the My Account tab after you have logged in. Status information is always available here as well under Order Status.

How much are shipping and handling charges and what method do you use?2019-05-22T17:14:41+00:00

All shipping costs will be available on your invoice, after the order has shipped. FedEx is our preferred carrier, so we can pass along our excellent rates to you however, depending on the size and weight of the order, our shipping department will choose the best carrier at their discretion.

What payment methods are available?2018-10-03T16:39:45+00:00

We accept purchase orders and will issue you a Continental Datalabel invoice that includes the product price, sales tax (if applicable) and shipping costs.

How can I view or print a copy of my invoice?2019-05-22T17:26:43+00:00

All invoices will be delivered to you via the method you have chosen to receive them from our accounting department in the past. If you would like to change the delivery method of your invoices, please contact us at customerservice@datalabel.com or 800-947-8000.

How to I change my email or password?2018-10-03T15:57:17+00:00

If you would like to change the email address and/or password, you may access your account using your existing user name and password, then select Account Details in the My Account page to change your email address. Your password can be changed via the same page.

Do you have a price sheet or catalog available?2018-10-03T16:03:16+00:00

Yes, we have a catalog available of our stock products that you can request via the Contact Us page.

Do you supply samples of your items?2018-10-03T16:04:13+00:00

Yes. Samples are available to our distributor partners via the product page of the item you would like a sample of. Simply click the Request A Sample button and fill out the form. If you need a specific material sample, please contact us via the Contact Us page.

Do you offer custom logo sales materials?2018-10-03T16:08:32+00:00

Yes, we offer all of our distributor partners the option to have their logo printed on our mini, no-price catalogs, as well as our sales flyers. We are available to help with inserting your company logo into our digital resource files.

In what format would you like to receive my artwork?2018-10-03T16:10:42+00:00

In-depth information regarding artwork and other pre-press requirements can be found on our Pre-Press page under the Sales Tools selection of the main toolbar.

Why do the printed colors look different from the colors on my screen?2018-10-03T16:11:52+00:00

This is because your monitor uses the RGB colors, which support a wider spectrum of colors. Printers use CMYK colors, which can reproduce most, but not all of the colors in the RGB color model. When a color is selected from the RGB model that is out of the range of the CMYK model, your monitor will choose the closest match to that color.